FAQ's & POLICIES
Placing an Order
Insurance & Tracking
Placing an order with us is simple. Just head over to the product you would like, and purchase it through our store. During your purchase there will be a box to type the inscriptions for your stone, pick a design or choose a specific color. If there are no inscriptions we will go ahead and send out your order, but if it is customized we will contact you with a graphic proof to approve prior to engraving and shipment.
Proofs generally take 1-2 days to be made and sent over. We will provide two proofs for each order. Each additional proof following the second incurs a $10.00 charge. If you have special request on the placement of names and dates on your stone, please let us know when you initially order. Our stone designer's have a keen eye for putting things where they will be aesthetically pleasing, but we want to make certain you are going to be pleased with the final product. When you are completely satisfied with the proof, it will be go on to production.
Engraving and shipment generally takes 4-5 weeks. Sometimes, with special orders this can take longer.
We accept PayPal & major credit cards. If you would like to pay with a check or money order it can be mailed to our address here. Shipping is free on all items to the contiguous 48 states. We use UPS & USPS. If you wish to have a stone shipped elsewhere, a quote can be obtained. A customized headstone generally takes 3-4 weeks from the time of purchase to arrive at your door in it's custom foam box. Vases and other stock items will usually arrive within 4 business days. If you plan to ship your stone to a cemetery, be sure that the stones size, color, and design will be accepted. Some cemetery's have strict regulations and may not allow a stone to be shipped to their grounds. We can deal with the cemetery for you, but there is a $75 fee.
All of our orders are insured against damage that may occur during shipment. So, if your package is broken or damaged, we will replace it. This happens very rarely since we package our products very well. However, we may require photos of the damage for insurance purposes We will also send a tracking email with your order. This is why we need your e-mail during checkout. Leaving a phone number is also a good idea just in case you need to be contacted about your order.
We do not offer returns on any of our engraved products. These are custom made for each individual order and approved by you prior to engraving. We make sure that your stone is exactly how you want it, and that the information is correct before we engrave. However, if you are dissatisfied with a vase or stock item without engraving we will issue a full refund if it is shipped back to our warehouse.
Once an order's proof has been approved it cannot be cancelled. If the order has not been engraved following a request for cancellation there will be a non-refundable $25.00 charge. If your order has been approved and engraved, no cancellation or refund can be made, and the order will be shipped to the address provided by you. We always want to make sure you are satisfied with the proof and approve it before any engraving.